We are now offering drop-in appointments across all our developments - however, should you wish to have dedicated time with our sales advisor, we encourage you to book ahead. Click here for further details.
Your Journey
Building homes to be proud of with customers at the heart of everything we do.
Our promises to you
- We take time to get to know you and listen to fully understand your needs
- We train our people to offer expert advice you can trust
- We use the right materials and experienced teams to build 5-star homes
- We keep you informed about the progress of your home
- We make sure that completion does not take place until your new home is complete
- We take time and care when designing, planning and building your home
- We build and maintain quality communities not just houses
- We use the right materials and experienced teams to build 5-star homes
- We keep you informed about the progress of your home
- We make sure that completion does not take place until your new home is complete
- We have dedicated teams to care for you every step of the way
- We have systems in place to quickly respond to issues
- We aim to resolve issues first time and we keep you updated with progress
- We respect your time, agreeing a schedule that works for you
- We care for our people so they will care for you
A beautiful journey awaits
A beautiful journey awaits
When you buy with Ashberry, you can expect only the highest level of care from your initial enquiry through to moving day and beyond. Our customers are at the heart of everything we do – that’s why, with every home that we build, we strive to create a place that people are proud to live in.
We will:
- Give you expert, bespoke advice
- Keep you informed and guide you along your journey
- Ensure you have a great homebuying experience
The Ashberry journey
The building stage
At every point of your journey with us, from reservation to completion, we ensure that you are fully informed. With Ashberry, you’ll know exactly what’s happening and when.
Meet the builder
Shortly after you reserve, we offer you the chance to meet the Site Manager (or Assistant Site Manager) responsible for your new home. This is the perfect opportunity to get some insight into the build process and have any queries answered by one of our experts.
Pre-plaster visit
When your Ashberry home is nearing the pre-plaster stage, you’ll get another chance to meet the site team, this time inside of your new home. The Site Manager will give you an ‘Ashberry Homecare’ booklet and ensure that you’re fully aware of the next steps – you’re in safe hands.
Home demonstration
In advance of your completion date, you’ll be invited to attend a Home Demonstration. Here, your Site Manager will acquaint you with all the aspects of your new home, and provide you with the chance to ask any additional questions. It’s nearly time to settle in to your new Ashberry home…
Did you know
what goes into an Ashberry home?
816 roof tiles per house
on an average development, there are enough roof tiles to take you across the Strait of Dover to France – with a few miles to spare.
820m electrical wiring length per house
if you laid 16 Olympic swimming pools lengthways, one after the other, you still wouldn’t reach this.
8,736 bricks per house
on an average development, there are enough bricks to take you from London to Manchester.
Up to 14 types of plant per site
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
31 contributing tradespeople per house
excluding site management, this is how many individuals help to build your home.
Up to 30 trades on a site
groundworkers and bricklayers, scaffolders and electricians; these are just a few of the many different trades making an Ashberry development possible.
304 trees and 4,180 shrubs planted per development
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
816 roof tiles per house
on an average development, there are enough roof tiles to take you across the Strait of Dover to France – with a few miles to spare.
820m electrical wiring length per house
if you laid 16 Olympic swimming pools lengthways, one after the other, you still wouldn’t reach this.
8,736 bricks per house
on an average development, that’s enough bricks to take you from London to Manchester.
211m pipework length per house
that’s as long as two Premier League football pitches combined.
Up to 14 types of plant per site
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
31 contributing tradespeople per house
excluding site management, this is how many individuals help to build your home.
Up to 30 trades on a site
groundworkers and bricklayers, scaffolders and electricians; these are just a few of the many different trades making an Ashberry development possible.
*average number, based on Ashberry data
The Ashberry journey
Making your moving process a breeze
On the day of legal completion, you can be calm in the knowledge that everything will go smoothly. Our friendly sales advisor will be on-site to welcome you and present you with the keys to your new home, along with an environmentally friendly gift box.
Your Ashberry journey doesn’t end here though – we will continue to make courtesy calls and visits while you settle in, to ensure that you’re delighted with your new home and the service from our team.
24-hour emergency support
We’re available whenever you need us – contact customer care any hour, any day.
The customer service we received from Ashberry Homes really was second to none. There’s not one negative thing that I can say about my new home."
Caring for our customers throughout your journey
At Ashberry, our customers are at the heart of everything we do. Throughout every stage of the homebuying process – whether you’re considering buying an Ashberry home, you’re currently on your homebuying journey, or you’ve already moved in – we strive to give you personalised, expert support. Whatever your need, we’re just a click or a call away.
