We are offering drop-in appointments across most developments; however, should you wish to have dedicated time with our sales advisor, we encourage you to book ahead. Come and visit us.

Warranty and insurance protection

Another reason to buy new with Ashberry

You're in safe hands

Our homes come with a 10-year NHBC Buildmark policy, or an equivalent warranty from another provider. This includes deposit protection from exchange of contracts, a two-year builder warranty from legal completion, and then eight years of structural defects insurance cover.*

The NHBC, a non-profit organisation, is the leading warranty and insurance provider in the UK, setting the standards for new homes. The company invests in funding to improve quality across the industry, and NHBC auditors check and examine all properties at various construction stages.

Each and every one of our properties is built in compliance with the exacting requirements of new-home construction. This is further reassurance that everything from our design process and workmanship to the materials we use, are of the highest standard.

NHBC warranty: what is covered?

During the first two years, the warranty is provided by Ashberry and covers damage repair, the removal of contaminated land, and costs incurred as a consequence of work carried out on your home, such as alternative accommodation and storage expenses.

From the third year through to the tenth, your home is covered by further insurance protection from an independent provider, the NHBC, and will typically include roofs, flues and chimneys, walls, stairs, ceilings, foundations, glazing and access. Exclusions apply.

*For more details, visit the NHBC website at www.nhbc.co.uk/homeowners and view the ‘Welcome to NHBC warranty and insurance’ brochure, or refer to the brochure of your alternative warranty provider.

Mother and father playing with their baby

New Homes Quality Code

New Homes Quality Code

From Tuesday 4 October 2022, customers purchasing an Ashberry home will be protected by the New Homes Quality Code.

The New Homes Quality Code (NHQC) is an independent industry code established to champion quality new homes and deliver better outcomes for consumers.

Visit New Homes Quality Board
Download PDF

Consumer Code

If you purchased your Ashberry home before Tuesday 4th October 2022, you will be protected by the Consumer Code for Home Builders.

Visit Consumer Code
Download PDF

Our promise to you

Ashberry has a reputation you can trust, providing only the highest level of care from your initial enquiry through to moivng day and beyond.

View our Customer Charter

Find your perfect Ashberry home