Accessibility Statement

At Ashberry, we are committed to ensuring that our websites are inclusive and easy to navigate for all users.

We have aimed to create platforms that are available to everyone, including those with sight, audio, and motor impairment restrictions.

We view accessibility as an ongoing effort due to the ever-evolving nature of digital media and usability considerations, as well as the varied needs of our customers.

Should you have any suggestions, questions or concerns surrounding the accessibility of our websites, please contact your local division and we will make every effort to address and resolve any issues promptly.

Mobility Statement

Commitment to inclusivity

We are committed to ensuring that every customer – regardless of age, mobility level, disability (temporary or long term), or use of mobility aids – can access our services with confidence and dignity. We recognise that mobility needs vary widely, and we aim to provide an environment and service experience that is welcoming, respectful, and adaptable.

Accessible physical environment

We design and maintain our spaces to support safe and independent access for all customers. Our facilities include:

- Step‑free or level entrances
- Doorways suitable for wheelchairs, walkers, and other mobility aids
- Clear floor space to allow easy navigation
- Designated accessible parking spaces close to the entrance

Where temporary barriers arise (e.g., building works), we provide clear signage and alternative routes whenever possible.

Service adaptability

We recognise that not all customers can visit our premises easily. To support equitable access, we offer adaptable service options such as:
- Accessible communication formats, including large‑print materials and digitally accessible documents
- Assistance with form completion, navigation of our premises, or accessing our services

Customers are encouraged to let us know their preferences so we can tailor our support.

Communication and pre‑visit support

We provide multiple ways for customers to discuss their mobility needs before visiting us. Customers can contact us via:

- Phone
- Email or online enquiry form
- In‑person at our sales office

Our team will work with each customer to understand their requirements and ensure appropriate arrangements are in place ahead of their visit.

Continuous improvement

Accessibility is an ongoing commitment. We regularly review our facilities, services, and customer feedback to identify and remove barriers. We hold ourselves accountable for continuous improvement and welcome suggestions from customers, staff, and partners to help us enhance mobility access across all areas of our organisation.

Adaptations

We will endeavour, where possible, to adapt our standard designs/specification to suit the mobility needs and access requirements of our customers.
This offers the opportunity to amend or adjust standard house type designs and/or specification in the event a customer presents a genuine mobility need. It is not intended to create bespoke house types for desirability purposes.

Our procedure

• Our sales advisor will work with you to convey your exact requirements to site staff and quantity surveyors within the appropriate division. These should only relate to mobility adaptations and not be taken from our standard ‘Additions’ choices.
• A technical manager will assess the feasibility of your requests or adaptations and generate a list of which are possible and which are not, together with genuine reasons for the ones that cannot be achieved.

• The technical manager will then send a list of achievable adaptations to the site and commercial managers, who will be responsible for generating costs for the proposed changes.
• The technical manager will send a response to the sales advisor, copying in the appropriate members of staff, clearly detailing adaptations which have been approved along with those that have not, providing genuine reasons as to why this is the case.
• Our sales advisor will communicate with you throughout the process and inform you of the adaptations that we are able to make, how much they cost, and any adaptations we are unable to make.
• Once agreed on the adaptations to be made and their associated costs, we will ask for payment.