Our aim at Ashberry is to make our social media pages as helpful, interesting and inspiring to our customers as possible, and we welcome positive contributions and constructive communication around Ashberry-related subjects.

Therefore, when interacting with our social media pages we kindly ask that you take note of and observe our community guidelines, which are as follows:

1. Be kind and courteous

Please converse politely and respectfully with your fellow users, and members of the Ashberry team. We will not allow abusive, provocative or defamatory speech, or negative remarks on topics such as politics, race, religion, culture, sexual orientation, gender or identity.

We reserve the right to remove postings of this nature and take appropriate action against repeat offenders.

2. Respect one another’s privacy

Please do not share any sensitive or private information about any other user or individual, including Ashberry employees, or about yourself. To safeguard our users, and all other individuals, we will remove any postings that we believe to contain this type of information.

Should we require any details to enable us to assist you further, such as your contact information or plot details, we will request these through a private message only.

3. No spam or advertising

Please do not publish repeated duplicate posts (spam), promotions or unrelated links on Ashberry’s social media pages.

In the interests of promoting positive conversation, we reserve the right to remove any postings that we deem to be irrelevant, repetitive, or disruptive to the topic of our pages, and take appropriate action against repeat offenders.

Please note, our social media pages are monitored only during our usual office hours of Monday to Friday, 9am to 5pm, and our team will respond to you as soon as possible.

As Ashberry’s social media pages are for marketing purposes only, any Customer Care enquiries should be directed to your divisional Customer Care team, who are best placed to assist you. Please visit the ‘Contact’ section of our website to find the contact details for your division.

Outside of our working hours, any urgent matters with your Ashberry home or at one of our developments must be reported to Safeguard, our out-of-hours call handling service on 01207 503 293.

Thank you for observing our community guidelines, and for joining us on social media!